In the hospitality industry, every detail matters. From interior design to service, everything creates a cohesive guest experience. More and more luxury hotels are investing in personalised fragrance solutions as a way to strengthen their brand identity and provide guests with recognisable, positive associations. Scent, though intangible, acts like an emotional signature of the property it influences wellbeing and lingers in memory longer than any design element.
Let's take a closer look at this issue. We'll show you why fragrance is so important for the hospitality industry and how personalisation could prove to be a turning point for your business.
Hotels have long understood that creating unforgettable experiences means engaging all the senses, yet for years, scent remained the forgotten element. The relationship between fragrance and memory runs far deeper than simple pleasant associations. In reality, it’s about weaving an invisible thread that connects guests to your brand long after their stay has ended.
It might sound rather magical and unrealistic, but in fact, this is exactly how it works because our sense of smell operates on the level of human subconsciousness. A pleasant scent is something we expect, something we desire, and… something we remember.
An example?
Think about the transformation that takes place when you walk into a Westin hotels. This international hotel chain, part of Marriott International, has had its signature White Tea scent for years. And it’s not just about masking unwanted odours in the environment (although that is certainly an advantage of air fresheners and perfumes). Their personalised fragrance actively creates an atmosphere of calm elegance, which becomes part of the hotel’s identity. This approach marks a fundamental change. Scent is no longer an afterthought.
Today’s guests often arrive carrying the stress of travel, work, and everyday life. A carefully chosen fragrance instantly signals to them that they have found themselves in the right place one designed for relaxation and luxury. Did you know that this psychological shift happens within seconds? That’s why scent is one of the most effective tools for enhancing guest satisfaction. For this reason, you need to pay attention to this aspect right from the very first welcome, at the check-in desk.
Let’s get straight to the benefits, because that’s the question every hotel and apartment owner is most interested in. What sort of advantage does the Marca própria option offer? Why do personalised fragrance products leave traditional, mass-produced air fresheners and perfumes so far behind?
When hotels invest in custom hotel room fragrance solutions, they're not merely purchasing air fresheners they're acquiring a competitive advantage that operates on a subconscious level. The benefits go far beyond basic odour control; they include brand differentiation, guest loyalty, and increased revenue. A personalised scent is something your guest encounters for the very first time a fragrance that will forever be associated with your brand and your services.
The atmosphere created by a well-chosen scent influences guest behaviour in measurable ways. Guests tend to linger longer in spaces that smell appealing, leading to increased spending in hotel restaurants, bars, and shops.
The fragrance also affects staff morale, as employees working in pleasant. Smelling environments report higher job satisfaction and energy levels.
A signature scent becomes particularly valuable for hotel chains seeking consistency across multiple locations. Whether a guest visits your property in London or Tokyo, encountering the same carefully crafted fragrance reinforces brand recognition and creates a sense of familiarity that enhances the overall experience.
Hotel scent marketing delivers measurable ROI through increased guest satisfaction, enhanced brand recognition, higher revenue per guest, and improved staff performance.
The concept of scent as an invisible logo represents one of the most sophisticated achievements in modern branding. Unlike visual logos that require conscious attention, fragrance operates below the threshold of awareness, creating associations that feel natural and unforced.
At ELiX, we frequently explore the topic of invisible logos on our blog. This subject fascinates us because scent is the only sense that can completely bypass our conscious control and directly "hack" the brain. While with other senses we think first and then react, with scent the brain responds before we even have time to think😉. This means brands can influence our decisions in ways we don't even notice.
We breathe approximately 20,000 times a day, and each breath can trigger emotional responses that could be decisive for our purchasing choices? Brands leverage the fact that we are 100 times more likely to remember a scent than a visual or auditory stimulus.
Companies invest in fragrances not just to create pleasant experiences. The main goal is to create positive memorable experiences, influence future emotions associated with the brand, and ultimately forge an emotional connection with the customer and their wallet. What's more, research shows that exposure to scent beyond consumer awareness can influence the perception of verbal labels, visual cues, and even food choices.
Read also: How to create signature scents for hotels?
At ELiX, when we create a signature scent for a particular hotel, we don't simply focus on pleasant aromas. We think multi-dimensionally - we work comprehensively. For us, it's about creating an invisible brand experience that guests will remember long after checkout. As your dedicated fragrance manufacturing partner based in Wrocław, we offer comprehensive private label solutions specifically designed for the hospitality industry (find us on Google Maps).
Our approach goes beyond simple personalisation. We work directly with you to develop fragrances that align perfectly with your brand values, target audience, and desired emotional impact. We can confidently say that we strive for perfection your perfection, which will be an accurate reflection of your brand and its characteristics.
We're open to every collaboration. Whether you manage a luxury resort or a boutique city hotel, our passionate, knowledgeable, and skilled team of experts will create personalised fragrance solutions for you that will quickly become an integral (and recognisable!) part of your brand identity.
Home Perfume Systems - Our professional home perfume systems are specifically designed for high-traffic hotel reception areas. These systems ensure consistent fragrance delivery regardless of guest flow or seasonal occupancy changes.
Spray Air Fresheners - Our spray air fresheners offer targeted scenting solutions for specific areas within your hotel. Perfect for quick refreshing or emergency odour control. These products deliver immediate results whilst maintaining a sophisticated fragrance profile.
Scent Boosters for Laundry - Here we're dealing with a breakthrough in hotel textile fragrancing. Our advanced formula, enriched with natural essential oils, ensures that every towel, sheet, and bathrobe carries your hotel's signature aroma. Micro-encapsulation technology releases fragrance gradually, maintaining scent integrity even after multiple commercial washes. Each fragrance provides a unique experience whilst remaining gentle on fabrics and colours.
Our comprehensive range of laundry fragrances extends beyond scent boosters to include specialist laundry perfumes that integrate seamlessly with your existing housekeeping procedures. These products ensure consistency across all textile touchpoints, from guest bathrobes to restaurant linens.
Scented Sachets & Wardrobe Fresheners - These provide discrete fragrance placement in wardrobes and drawers. These products ensure guests' belongings acquire a subtle hint of your hotel's distinctive scent, extending the brand experience beyond their physical stay.
Jelly Pearls-Our jelly pearls represent an innovative approach to targeted hotel scenting. These aromatic gel beads serve a dual purpose providing consistent, long-lasting fragrance whilst functioning as attractive decorative elements. The water-based formula ensures safety in all hotel environments whilst delivering reliable scent release over extended periods.
Perfect for spa areas, conference rooms, or exclusive suites, jelly pearls offer hotels a unique way to enhance specific spaces without traditional diffusion systems. The colourful gel beads can be customised to match your hotel's aesthetic whilst maintaining your signature fragrance profile.
Our Marca própria service encompasses every aspect of your hotel's fragrance requirements. From initial concept development to final product delivery, our expert team guides you through fragrance selection, packaging design, and regulatory compliance. We handle all technical requirements whilst you focus on your guests.
Quality & compliance assurance
Where does it all begin? Where is your fragrance created? All ELiX products are manufactured in our state-of-the-art facility in Poland. We combine cutting-edge technology with traditional European craftsmanship. We handle all regulatory compliance requirements, ensuring your bespoke fragrances meet international safety standards whilst delivering the luxury experience your guests expect.
Our minimum order quantities are flexible, accommodating both independent properties and large hotel chains. Do you need products for a single location, or are you more interested in consistent solutions across multiple international properties? At ELiX, we'll meet those requirements too.
Are you encountering the term "Private Label" for the first time and unsure how you can utilise this solution in your industry? You absolutely must read: The ultimate guide to launching a Private Label air freshener brand.
Are you wondering whether your hotel's scent programme is actually working? That's understandable! After all, fragrance is one of the most subtle elements of the guest experience, yet simultaneously difficult to measure. The truth is that evaluating the effectiveness of your scent strategy requires a bit of creativity and diverse approaches.
The most direct way to check whether your signature scent is resonating with guests is through their opinions and comments. But don't expect guests to spontaneously write in reviews "I love the scent in the lobby"😆. Such comments appear rarely, despite fragrance significantly influencing their overall satisfaction.
The behaviour of returning guests is another valuable indicator of your scent programme's success. Hotels with well-implemented fragrance strategies often observe increased customer loyalty and more positive recommendations.
The challenge lies in separating the impact of scent from other factors that may influence guest satisfaction and their desire to return. You need to read between the lines and pick up on opinions that reference (though not directly) the scent, ambience, and atmosphere within your property.
To effectively monitor the impact of your scent programme, focus on specific indicators:
We've just shared some valuable insights with you. The question now is: what will you do next? Will you opt for brand personalisation through scent (new products), or perhaps choose from ready-made fragrance notes for four seasons? The difference between top sellers in hospitality and others often lies in these subtle details.
For those ready to take action, you can buy our fragrance solutions directly through our online platform with regular price. Simply add each item to your cart and discover our complete set of hotel scenting options. Each of these options is worth consideration and attention. The most important thing is to start taking action and do it with the best air freshener and perfume manufacturer. Do it with ELiX.
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st. Tenente-coronel Stanisława Skarżyńskiego 26,
54-530 Wrocław, Polónia